Reimagining endoscopic imaging, reshaping perspectives worldwide.

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FAQs

Need answers? We got ’em.

We’e tried to answer every question we think you could have concerning Endoscope-i.

If you still have any questions please feel free to contact us.

How do I export my videos?2024-12-20T09:23:36+00:00

Select the video in the library > press the sharing icon at the bottom in the centre > choose how you want to share the image / video.

Is this sharing method an approved modality for healthcare institutions?

Please speak to your local governance department as appropriate methods of file transfer differ around the world. We make solutions that are fully integrated into Health IT systems so please contact us if this is required. 

Does the imaging improve with a new iPhone?2024-12-20T09:13:50+00:00

Yes (kind of). Each iteration of iPhone has a camera with greater resolution and so we’ve seen a steady improvement in picture quality. That said, it feels that the improvement has plateaued recently and any phone from an iPhone 12 / iPhone se3 has a great picture. 

Link to e-I pro app2024-12-20T09:14:06+00:00

If you are in the UK the direct link for the e-i Pro app is: ei-Pro
If you follow this link on your iPhone it should take you straight there.

My light source is dim, does this matter?2024-12-20T09:13:27+00:00

Yes. A bright light source enables a really quick shutter speed (fast exposure) on your camera and this leads to great imaging. Conversely, if your light source is dim, your camera will need to a slow shutter speed (slow exposure) to enable enough light to come through. This will lead to a laggy, slow picture, and so poor imaging. 

If you need a brighter light source, then we sell a great one!: Light Source

I’m not getting a good picture, can you help?2024-12-20T09:58:32+00:00

We are totally committed to delivering great endoscopic imaging. Please try watching this video to optimise your picture: Instruction Movie . 

Clearly having a good quality endoscope (when you look through it with your eye with the light source on  do you get a great picture? if not, then you may require a new endoscope) and a super bright light source are critical requirements great imaging.great imaging.

Does it work on android?2024-12-20T09:14:27+00:00

Afraid not, we are currently iPhone only. If you are an Android user I would advise seeing the phone as a stand alone imaging device and purchasing a new or good conditioned second hand iPhone. This also ensures you don’t get interrupted with phone calls and messages when scoping patients! We think the iPhone SE3 represents a great balance of picture quality and price. 

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